Construct and describe a

Construct and describe a

Construct and describe a COPIS Process Map for thecase described below. Begin with the client order and end with delivery of the order to the client. Such maps should link client needs to measurable internal processes.was founded by an entrepreneurial cohort of students from the University of Maryland, UMBC, Georgetown University, American University, Johns Hopkins University, George Washington University, George Mason University, and Towson University in August 2003 with limited venture capital from a small group of investors. Demographically,associates (employees) and clients are similar in that the majority of each are students, an implication of which is that associates and clients tend to live near to one another ? a fact that influencesservice opportunities and strategies. The vision ofis one of growth through superior value-proposition and expansion while its mission is the practical working out of that vision. These are stated below:Vision:will dramatically and cost-effectively improve the educational experience of students by serving as the resource of choice for key services. By 2007will be franchised to other institutions of higher education in the Mid-Atlantic region, by 2010 to other institutions of higher education along the Atlantic Coast, and nationally franchised by 2013. Moreover,will contribute in the higher education community by participating in volunteer activities of direct benefit to students and their families, visitors to the university, and other key stakeholders.Mission:will fulfill its vision by maximizing learning of its clients while minimizing the stress of doing so.diminishes the number and variety of non-value-added activities associated with higher education at minimal cost to its clients. Value is delivered principally by enabling more effective use of two key resources: time and money.Among the for-profit services provided byare:Book-buying and delivery;Book-loaning and photocopying;Dormitory move-in;Supplies purchase and delivery service;Dormitory room move-out service;Holding position in line for ticketed events.By utilizing on-campus sitesis able to effectively offer its for-profit services to all campus residents and by using off-campus sites such as in-home officescan offer selected core services to clients throughout the greater Baltimore-Washington, DC ? Northern Virginia region.These activities are described as follows:Book-buying and delivery: Students often invest a substantial amount of their time obtaining textbooks for their courses. This can be a frustrating experience since many times multiple visits to the University Bookstore or visits to multiple bookstores or both are required to obtain all necessary books. Additionally, the cost of these books can be substantial even though some of these books may be acquired used. SEnterprises will acquire and deliver books to its clients for a delivery fee plus 10% of the cost of books acquired or, alternatively, a delivery fee plus a per book fee. The delivery fee varies according to the distance of the delivery address from the client?s college or university.

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